Timeshifter Inc. (“Timeshifter,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our websites, mobile applications, web-based products, concierge services, and related services (collectively, the “Services”).
By accessing or using the Services, you agree to the practices described in this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to personal information collected through:
Concierge, customer support, and advisory services
Communications with us (email, chat, phone, or other channels)
Individual users accessing the Services through an employer, enterprise customer, organization, or similar third party are required to review and agree to this Privacy Policy independently as part of onboarding or first use.
This Policy is incorporated into the Services and is accessible within applicable mobile applications in accordance with platform requirements.
This Policy does not apply to third-party websites or services that may be linked from our Services.
2. Definitions
Personal Information / Personal Data: Information that identifies, relates to, or can reasonably be linked to an individual.
Sensitive Personal Information: Information such as precise location, health-related data, or other information afforded enhanced protection under applicable law.
Processing: Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
Service Providers: Third parties that process personal information on our behalf.
Controller / Business: Timeshifter, as the entity determining how and why personal data is processed.
3. Information We Collect
A. Information You Provide Directly
Name
Email address
Account credentials
Contact details
Payment and billing information (processed via third-party payment providers)
Information needed to provide the Services, such as normal sleep patterns, chronotype preferences, travel or flight itinerary details, work schedules, or similar planning information provided by the user
Preferences and settings
Communications with our concierge or support teams
B. Information Collected Automatically
Device identifiers
Browser type and operating system
App usage data and interaction logs
Approximate location derived from IP
Cookies and similar tracking technologies
C. Information from Third Parties
Analytics providers
Platform providers (e.g., app stores)
Enterprise customers (where applicable)
4. How We Use Your Information
We use personal information to:
Provide, operate, and improve the Services
Create and manage user accounts
Deliver personalized recommendations and insights
Process payments and transactions
Provide customer support and concierge services
Communicate with you about updates, features, and service-related notices
Monitor usage and improve performance and security
Comply with legal obligations
Prevent fraud and abuse
5. Legal Bases for Processing (GDPR)
Where applicable, we process personal data based on:
Contract performance (to deliver Services you request)
Legitimate interests (to improve and secure our Services)
Consent (where required, such as marketing communications)
Legal obligations (compliance with laws and regulations)
You may withdraw consent at any time where processing is based on consent.
6. Concierge Services
Some Services include concierge or human-assisted support. These services may involve:
Review of user-provided information
Access to account data by authorized personnel
Communication logs and scheduling information
Access to such information is restricted to trained personnel and subject to confidentiality and security controls.
7. Enterprise and Organizational Access
Timeshifter may provide the Services to enterprise customers that offer access to their employees, members, or customers (“Enterprise Customers”).
When access to the Services is provided through an Enterprise Customer:
Each individual user remains subject to this Privacy Policy and is required to agree to it as part of onboarding or first use.
Timeshifter acts as an independent controller of personal information processed through the Services.
Enterprise Customers may receive limited, aggregated, or de-identified information relating to usage, engagement, or outcomes, as permitted by applicable law and contractual agreements.
Timeshifter does not share personally identifiable information with Enterprise Customers or other organizations by default. Personally identifiable information will be shared only if the individual user has explicitly agreed to such sharing, and only to the extent described at the time consent is obtained.
The handling of personal information in connection with enterprise agreements may also be governed by a separate data processing agreement or enterprise contract.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Ensure essential site functionality
Remember preferences
Analyze usage and performance
Improve user experience
You can control cookies through your browser settings. Disabling certain cookies may affect functionality.
9. How We Share Information
We may share personal information with:
Service providers (hosting, analytics, customer support, payment processing)
Enterprise Customers, solely in the form of aggregated or de-identified information, unless an individual user has explicitly agreed to the sharing of personally identifiable information, and always in accordance with Section 7 (Enterprise and Organizational Access).
Professional advisors (legal, accounting, compliance)
Authorities when required by law
Business partners with your consent
Successors in connection with a merger, acquisition, or sale of assets
We do not sell personal information. We do not share personal information for cross-context behavioral advertising without appropriate consent where required by law.
10. Data Processors and Service Providers
Timeshifter uses third-party service providers and data processors (“Service Providers”) to support the operation of the Services, such as hosting, analytics, payment processing, customer support, and security.
Service Providers process personal information only on Timeshifter’s behalf and in accordance with Timeshifter’s instructions, and are contractually prohibited from using personal information for their own purposes.
All Service Providers are required to implement appropriate technical and organizational safeguards to protect personal information and to comply with applicable data protection laws.
11. Data Retention
We retain personal information only for as long as necessary to:
Provide the Services
Fulfill legal and contractual obligations
Resolve disputes
Enforce agreements
Retention periods vary based on the nature of the data and legal requirements. Retention periods may be extended where required by law, regulation, or contractual obligations.
12. Data Security
We implement appropriate technical and organizational measures to protect personal information, including:
• Encryption in transit and at rest
• Access controls and authentication
• Monitoring and logging
• Regular security reviews
No system is completely secure, but we work diligently to protect your information.
Security measures are designed to be appropriate to the nature and sensitivity of the information processed.
13. International Data Transfers
Your information may be processed in countries outside your place of residence, including the United States. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent protections.
14. Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion
Restrict or object to processing
Receive a portable copy of your data
Opt out of certain data uses
Withdraw consent at any time
Not be discriminated against for exercising your rights
To exercise your rights, contact us using the information below.
California & U.S. State Privacy Rights
Residents of California and other U.S. states with privacy laws have additional rights under applicable statutes, including the CPRA. We honor verified requests as required by law.
15. Children’s Privacy
Our Services are not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children without appropriate consent.
16. Changes to This Policy
We may update this Privacy Policy from time to time. We will revise the “Last updated” date and, where appropriate, notify users through the Services or other reasonable means.
17. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact us at:
Timeshifter Inc. Email: privacy@timeshifter.com Website: www.timeshifter.com
If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.
